Effective Date: 10 of July 2025
At ProSupport HR Partners, all products available in our HR Genie Shop are digital downloads. We do not ship any physical goods. This policy explains how your digital purchases will be delivered.
- Order Processing and Payment
- Upon successful payment, your order will be processed automatically.
- You will receive a confirmation email at the address you provided during checkout.
- Delivery of Digital Products
- All digital files (templates, guides, checklists, etc.) are delivered electronically.
- You will receive an email containing a secure download link for each product you purchased.
- Download links are typically sent within a few minutes of order completion, but please allow up to 1 hour in case of technical delays.
- Accessing Your Downloads
- Please ensure you provide a valid email address when making your purchase, as all digital files will be sent there.
- If you do not receive your files within 1 hour, please check your spam or junk folder.
- If you still have not received your downloads, contact us at [contact@prosupporthr.ca] with your order details and we will assist you promptly.
- Download Limits and Expiry
- For security and copyright protection, download links are valid for [30 days] from the date of purchase.
- Each link allows up to [2] download attempts per product.
- After this period or if the download limit is reached, the link will expire. Please contact us if you require further access within a reasonable timeframe.
- No Physical Delivery
- No physical items will be shipped. All sales are for digital content only.
- Technical Support
- If you experience any issues accessing your files or require support with your download, please email us at [contact@prosupporthr.ca] and we’ll be happy to help.
- Refunds and Returns
- Due to the nature of digital products, all sales are final once the download link has been accessed.
- For more details, please review our [Refund Policy].
